iMPROVED
Customer Satisfaction
Let us help you lead the race
Synthesis Contact Center Intelligence (CCI) is your end-to-end solution for revolutionising customer service. Leveraging the advanced capabilities of CCI Technology, we bring a depth of in-country expertise, bespoke accelerators, and dedicated services to help you unlock the full potential of Artificial Intelligence and Machine Learning in your Contact Center operations.
As your partner, Synthesis focuses not only on implementing cutting-edge technology but also on creating a tailored blueprint for your customer service transformation. Our role goes beyond that of a technology provider – we serve as your pit crew in the race to superior customer experience, working tirelessly behind the scenes to help you win.
Reduced manual processes and operational risks, increasing productivity.
Centralised contract repository for accurate data storage.
Cost optimisation for replacing outdated system with a modern solution.
Streamlined and unified the booking process.
What makes us different is our next-gen approach.
Our software background means we understand the new ways of developing applications
using cloud-native platforms and micro-services, so that you can iterate software faster.
| TRADITIONAL MSP | Next generation cloud native msp |
|---|---|
| Run and operate focus | Design, architect, automate |
| Hardware based solutions | Cloud and software-based solutions |
| Centralized operations | Distributed operations and resources |
| Device based SLAs | Solution / application-based SLAs |
| Complex, manual change control | DevOps, CI/CD, self-healing solutions, infrastructure as code |
| Static monitoring with fixed thresholds | Dynamic monitoring, anomaly detection, machine learning |
| Security risk mitigation | Security by design, continuous compliance |
| Outsource vendor | Trusted advisor and partner |
See how we partner with our customers to solve problems and create impact with leading technologies.
Your touchpoint on leading technology so you can get your business ahead & keep it there.
Copyright © 2024 Synthesis. All Rights Reserved. Sitemap
