How a bank QAed millions of calls
Regulators mandate that 5% of calls go through quality assurance (QA).
No problem. Until you have 10 million calls a year. Be a pioneer in your industry. Let us help you automate the process so you can QA 100% of calls with 98% accuracy and 100% customer insight.
How a bank QAs millions of calls with an automated system
5% of calls have to go through quality assurance (QA) but when a South African bank had 10 million calls on average, it needed an automated solution.
Learn how we created an automated QA system using Automatic Speech Recognition and Natural Language Processing (NLP) that now QAs 100% of calls with 98% accuracy.
5 key takeaways from Devconf Cape Town
1) Use ChatGPT and other large language models to be more productive
2) Be data driven by using analytics from your applications and CI/CD tools to improve cost, UX and security
3) Be proactive around productivity by leading effective meetings
4) Improve release processes by using CI/CD more effectively and consider using Kubernetes preview environments instead of staging environments
5) Remote work is here to stay but managing and nurturing remote teams needs careful consideration.
A Datafest exclusive: The power of ChatGPT & Large language models (LLMs)
Thousands of hours of experience. 3 industry giants. 1 panel.
Join Archana (Archie) Arakkal, Marais Neethling and Hugo Loubser as they share their learnings
How not to “fake it” when it comes to being agile
Tayla Boni, Senior Solutionist, explains why simply following the book isn’t enough. Discover the true meaning of agile and how to implement it successfully.
Getting to Value With Cloud
Tech for business sake: Getting to grips with when and why to implement tech with Synthesis Director of Cloud Services Darryl Govender.
AI as part of the developers toolkit
Co-Founder of Responsive Digital, Andrew McElroy sits down for a virtual fireside chat with Synthesis Chief Disruption Officer Tom Wells to have a developer centric look at AI as well as programming language Rust.
Michael D Grant – Ways of working with Chat GPT (Part 1)
Chief Technology Officer at Synthesis Software Labs, Michael Grant, breaks down a business centric view on disruptive technology and has a quick look at how exactly we got here.
Michael D Grant – Ways of working with Chat GPT (Part 2)
Chief Technology Officer at Synthesis Software Labs, Michael Grant, breaks down a business centric view on disruptive technology and ChatGPT’s relationship with language.
Michael D Grant – Ways of working with Chat GPT (Part 3)
Chief Technology Officer at Synthesis Software Labs, Michael Grant, breaks down a business centric view on disruptive technology and and the ChatGPT Playbook.