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Payments Case Study Featured Image

Enhancing Customer Experience with a Wider Range of Payment Options

Published • 12 February 2025

A leading fintech company that allows merchants to offer Lay-By and Subscription payment options to their customers, needed to enhance its payment processing infrastructure.

The Objective

The goal was to implement several gateway integrations to streamline the payment experience, improve reconciliation, and provide customers with more flexible payment methods. This included integrating gateways like Pay@, Bank Deposit, and Flash 1 Voucher, ensuring seamless payment workflows and reconciliation.

Focus Areas

  • Consulting: Assimilatring business needs and design payment flow.
  • Execution: Implement payment workflows and integration.
  • Reconcilliation: Build comprehensive comprehensive process.

Outcome

  • Wider range of payment options: The integration of payment gateways gave the company’s merchants a wider range of payment options, improving the customer experience.
  • Enhanced Reconciliation options: The newly built reconciliation system reduced errors, minimised disputes, and provided real-time insights into payments, improving operational transparency for merchants.

At Synthesis, we are a team of highly skilled payments consultants who can help you transform your payments landscape.

We are more than just a technology partner. We are your trusted advisor. We are committed to generate value for your business by guiding you through every step from strategising and planning to implementation and capability building. We are passionate about our mission to create a secure and thriving financial ecosystem. We would love to work with you and show you how we can make a difference in your payments ecosystem.

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