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This sped up sign-off time. Before the organisation would have needed approval to bring on a different resource but now the Group just needed to tap into its agreed-on budget.  This new engagement gave Vitality Group the ability to access a wide variety of skills based on the needs of the project. The resources were available whenever they were needed, no delays, no upskilling, no recruitment.  The team members brought on all had Cloud Services expertise, including but not limited to:    Centralised Container Management   Event Streaming Management   Operational Monitoring   SDLC Management   MSP Management   Customer Success Management  Synthesis Customer Success Manager, Deon Schwabsky: “We may have had one person on a team working on a specific project but if that person ran into a problem or required assistance outside their field, instead of him or her trying to solve the problem and taking longer, we called in another Synthesis specialist in that area who could help solve the problem immediately. The original resource could have solved the problem, but not at the pace of the specialist. If you have a single contract, you do not get that kind of immediate expertise. Vitality Group now quickly tagged in and out experts as needed. This wider skills coverage for the same budget led to cost efficiency, innovation and speed.”  An example of this agile contracting is where Vitality Group needed to move off its enterprise messaging system, which was an older platform that could not manage the number of messages Vitality Group received. The Group wanted assistance moving onto a new event streaming platform. The Group receives myriads of messages per second through smart devices when its customers exercise globally. The event streaming capability would be a cheaper, scalable and more reliable platform. Synthesis Event Streaming experts were tagged in and the team helped replace this platform within budgets and timelines.  Event streaming allowed Vitality Group to improve reliability due to built-in error handling, scalability and retry functionality. It also has smart message deduplication functionality which allows Vitality Group to ingest more customer data in a shorter period of time and eliminate message lag.  “The event streaming capability is more scalable than the previous system and it also unlocks potential for the future,” says Schwabsky, “We are now working on an innovation POC that helps to eliminate fraud. Normally a team of nine would spend about two to three weeks every month looking at fraudulent activities and they would use pivot tables and other productivity tools to export the data. We will create a real-time dashboard with reporting so the Vitality Group team can action their findings in real-time and they don’t have to wait. Being able to pull in experts so quickly allowed us to set up the dashboards that allow for this instead of waiting for additional budget to pull in more resources.”  Vitality Group Senior Development Manager, Nic Mouyis adds to this: “As the event streaming capability was a new technology being introduced into my team, my existing developers had very little practical exposure to the product. Through our arrangement with Synthesis, we were able to very quickly onboard very effective engineers who were able to assist us with defining the solution, rolling it out, as well as optimising the throughput of the solution while still being able to deliver the project on time.