Synthesis Software Technologies
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I N T R O D U C I N G

Contact Center Intelligence

Let us help you lead the race

Empowering

Exceptional Customer Experiences

Synthesis Contact Center Intelligence (CCI) is your end-to-end solution for revolutionising customer service. Leveraging the advanced capabilities of CCI Technology, we bring a depth of in-country expertise, bespoke accelerators, and dedicated services to help you unlock the full potential of Artificial Intelligence and Machine Learning in your Contact Center operations.

Our Offering

our

Offering

  • We empower you with intelligent virtual agents, capable of handling multiple conversational threads across various channels 24/7, minimizing live agent interventions.
  • With our advanced analytics, we enhance the efficiency of your agents, providing them with real-time assistance, workflows, and turn-by-turn guidance to manage calls and chats effectively. ​
  • Our post-call analytics draw valuable insights from your customer interactions, identifying key call drivers, customer sentiments, and more, for you to continually improve your service. ​
  • We help you seamlessly integrate these capabilities into your existing infrastructure to supercharge your customer service operations.

What make us different

As your partner, Synthesis focuses not only on implementing cutting-edge technology but also on creating a tailored blueprint for your customer service transformation. Our role goes beyond that of a technology provider – we serve as your pit crew in the race to superior customer experience, working tirelessly behind the scenes to help you win.

iMPROVED

Customer Satisfaction

REDUCED

Wait
Times

smarter

Routing of Queries

quick

Resolution Times

insights

On Customer Satisfaction and Potential Product Issues

"Through our arrangement with Synthesis, we were able to very quickly onboard very effective engineers who were able to assist us with defining the solution, rolling it out, as well as optimising the throughput of the solution while still being able to deliver the project on time."
Nic MouyisVitality Group Senior Development Manager
Nic Mouyis
Vitality Group
“It has been great partnership and the professionalism has helped me focus on growing my business while knowing the environment is being well managed.”
Owen MorganOwner
Owen Morgan
Surafusion
“We’re very happy with Synthesis. As we grow to access more of its services, it gives us peace of mind that we know there is a large supporting company that can help us out if we have issues.”
Heinrich SchoombieDirector
Heinrich Schoombie
Riskscape
“It’s the proven way of Synthesis working and its experience, that’s what we’ve bought, and that’s what we’re empowered with into the future.”
David SlotowCEO
David Slotow
Trackmatic
“We partnered with Synthesis to get access to their world-class expertise and experience.”
Werner HanekomCo-founder
Werner Hanekom
Sinov8
SOME OF OUR

Articles

Your touchpoint on leading technology so you can get your business ahead & keep it there.

Introduction to Backup and Recovery in Cloud Computing
Introduction to Backup & Recovery in Cloud Computing 
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Synthesis Staff

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Black Friday, the not so dark Friday ….
Black Friday, the not so dark Friday ….
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Security and Compliance. Who should even care?
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